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rouviere
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 Posted: Mon Dec 10, 2007 10:53 pm Post subject: Multiple Administrators |
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Joined: 10 Dec 2007
Posts: 3
Location: North Carolina, USA
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| Is it possible to have two individual users have administrative rights in a Copper account? |
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Ben
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| Posted: Tue Dec 11, 2007 2:22 am Post subject: |
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rouviere
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| Posted: Tue Dec 11, 2007 10:41 pm Post subject: Solution |
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Joined: 10 Dec 2007
Posts: 3
Location: North Carolina, USA
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Unfortunately, the instructions are not clear enough on this point. Thanks to a kind note from Travis, I found out that you need to delete the permissions on the Administration module for the selected user, which then populates the Modules list at the top. Then you select Administration from that list and choose Write from the options. This then applies all the Administrative rights to that user.
Case closed. |
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Ben
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| Posted: Wed Dec 12, 2007 12:13 am Post subject: |
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| One more clarification, Rouviere is referring to the Standard version, whereas in the Corporate version you simply switch the Access in the pulldown (without having to remove and re-add it). |
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unitime
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| Posted: Fri Jan 11, 2008 8:43 pm Post subject: |
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| Ben wrote: |
| One more clarification, Rouviere is referring to the Standard version, whereas in the Corporate version you simply switch the Access in the pulldown (without having to remove and re-add it). |
Strange, I am testing the corporate version but it doesn't work. I can select write for admin tasks for a user but the swiss army knife still doesn't appear for that user. Is this a bug? |
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Ben
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| Posted: Fri Jan 11, 2008 11:50 pm Post subject: |
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| unitime wrote: |
| Ben wrote: |
| One more clarification, Rouviere is referring to the Standard version, whereas in the Corporate version you simply switch the Access in the pulldown (without having to remove and re-add it). |
Strange, I am testing the corporate version but it doesn't work. I can select write for admin tasks for a user but the swiss army knife still doesn't appear for that user. Is this a bug? |
Nope, works for me! Where are you seeing this behaviour? |
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unitime
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| Posted: Sat Jan 12, 2008 11:45 am Post subject: |
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| Ben wrote: |
Strange, I am testing the corporate version but it doesn't work. I can select write for admin tasks for a user but the swiss army knife still doesn't appear for that user. Is this a bug? |
Nope, works for me! Where are you seeing this behaviour?[/quote]
We have a personalised corporate 14 day trial setup
I "am seeing this behaviour" for every user other than the admin user. iNDEPENDANT OF WHATEVER SETTING no user can see the admin options. |
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Ben
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| Posted: Thu Jan 17, 2008 6:23 am Post subject: |
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| So do they have write access to the admin module? Take them out of any groups and see if that helps. |
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unitime
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| Posted: Thu Jan 17, 2008 10:37 am Post subject: |
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| Ben wrote: |
| So do they have write access to the admin module? Take them out of any groups and see if that helps. |
Strangely, the group's rights indeed override the individual's rights and taking most of the users out of all groups resolves the problem with the admin rights. However most administrators (one for each of our companies and groups) are also resources. As a consequence I had to make every group administator. This is OK during the software trial but won't work in the long run. I would suggest an inividual's admin rights override the group's admin rights or for there to be a special "admin" group that overrides all other group's settings for its members.
Copper should head over to salesforce.com (another application we use) and have a look how they resolved it! |
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Ben
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| Posted: Thu Jan 17, 2008 11:21 am Post subject: |
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At this stage, groups override individuals, however the most superior permissions should rule, so having a third group with admin privileges and adding your admin users to that should work.
Salesforce have 100-1000 times our dev budget, so I'm not surprised they've got multiple options, I still know what I'd rather use  |
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